Terms and Conditions

Created at: 2026-02-01 Kľúč dokumentu: vop

These Terms and Conditions (the “T&C”) govern the rights and obligations between SkyCom s.r.o. as the operator of the Sentrymo service and the customer (consumer or business user) in connection with the use of the Sentrymo digital service, the purchase of GPS hardware and related services.

1. Identification of the Operator

Operator / Seller: SkyCom s.r.o.

Registered office / invoicing address:
SkyCom s.r.o.
Čiližská 5009/36
821 07 Bratislava – Slovakia (city district Vrakuňa)

Company ID (IČO): 52138682
Tax ID (DIČ): 2120913157
VAT: The company is not a VAT payer under §4, but is registered for VAT under §7a (VAT ID: SK2120913157).

Commercial Register:
Commercial Register of the Municipal Court Bratislava III, Section: Sro, Entry No.: 134008/B

Contacts:
Contact person: Anton Adamec (Managing Director, Sales, Software Development)
Phone: +421 911 499 086
Email: anton.adamec@sentrymo.eu
Support: support@sentrymo.eu

Service website: en.sentrymo.eu • Company details: en.sentrymo.eu/contact

2. Definitions

• Sentrymo Service – a digital service provided via a mobile application and web interface enabling vehicle and GPS unit monitoring.

• GPS Unit – a hardware device intended for vehicle localisation and monitoring.

• Customer – a natural or legal person using the service or purchasing the GPS unit.

3. Formation of the Contract

The contract between the Operator and the Customer is concluded electronically by registering in the Sentrymo application, confirming an order or activating the service. The contract is concluded remotely and recorded in the Operator’s electronic system.

4. Delivery conditions

The delivery method and shipping cost are displayed in the ordering process before the order is submitted. The Customer selects from the options currently available for the selected delivery country and the type of goods.

1. Place of delivery. Goods are delivered to the address or pick-up point selected by the Customer in the order. The Customer is obliged to provide complete and correct delivery details.

2. Delivery time. The estimated dispatch/delivery time is stated for the goods or in the ordering process. Unless expressly agreed otherwise, the goods will be delivered no later than within 30 days from the conclusion of the purchase contract. If the goods cannot be delivered within the agreed time (e.g. out of stock, carrier delay), the Customer will be informed without undue delay and an alternative solution will be offered (delivery within an alternative time, change of goods or cancellation of the order).

3. Receipt and inspection of the shipment. Upon receipt, the Customer is recommended to check the integrity of the packaging and the condition of the goods. If the shipment is visibly damaged, the Customer is recommended to draw up a damage report with the carrier or to refuse receipt and contact us without undue delay.

4. Transfer of risk. The risk of damage to the goods passes to the Customer upon receipt of the goods (or upon receipt by a person designated by the Customer).

5. Failure to accept the shipment. If the Customer, without a legitimate reason, refuses to accept a duly delivered shipment or fails to collect it within the collection period, costs associated with unsuccessful delivery and return transport may arise; the Operator may claim such costs to the extent of demonstrable and reasonably incurred costs.

6. International delivery. Delivery is available to the countries currently offered by the Operator in the ordering process. Limitations and available delivery options are displayed when placing the order.

5. Sentrymo Digital Service

The Sentrymo service is a digital service within the meaning of applicable legal regulations. The provision of the service may begin immediately after registration, account activation or the addition of a GPS unit.

The Customer acknowledges that by expressly consenting to the commencement of the digital service before the expiry of the withdrawal period, the right to withdraw from the contract may be lost in accordance with applicable law.

6. GPS Unit and Installation

The GPS unit may be installed:

• by the Customer independently,

• by the Operator,

• or by another authorised technician.

The Customer acknowledges that the installation of a GPS unit constitutes an intervention in the vehicle and its electrical system.

6.1 Responsibility for Installation

The Operator shall not be liable for damage to the vehicle, its electrical system or other components caused by:

• improper or unprofessional installation of the GPS unit,

• incorrect connection or interference with the vehicle’s electrical system,

• intervention by a third party.

6.2 Vehicle Battery

The GPS unit is powered by the vehicle battery. The Customer is responsible for monitoring the battery charge level and ensuring proper battery maintenance. The Operator shall not be liable for battery discharge or damage caused by the use of the GPS unit.

7. Withdrawal from the Contract (Consumer)

7.1 General right of withdrawal

A consumer has the right to withdraw from a distance contract within 14 days from the date of conclusion of the contract, unless the law provides otherwise.

7.2 Digital service

If the consumer expressly consents to the commencement of the digital service before the expiry of the withdrawal period and acknowledges that such consent results in the loss of the right to withdraw from the contract, the right of withdrawal expires at the moment the service provision begins.

7.3 GPS unit (hardware)

The right to withdraw from the contract shall not apply to the GPS unit if:

• the unit has been installed in the vehicle and

• the supplied wiring harness has been modified, shortened or otherwise altered.

The above applies regardless of whether the installation was performed by the Customer, the Operator or a third party.

8. Complaints and liability for defects

Complaints are governed by a separate Complaints Procedure published on the service website. Statutory rights arising from liability for defects remain unaffected to the extent provided by law.

9. Personal data protection

The processing of personal data is governed by a separate document “Privacy Policy (GDPR)” available on the service website.

10. Alternative dispute resolution (ADR) – Slovak Trade Inspection Authority (SOI)

If the Customer is a consumer and is not satisfied with the way the Seller handled their complaint or request for remedy, the consumer may contact the Seller with a request for remedy. If the Seller responds negatively to the request or does not respond within 30 days, the consumer may submit a proposal to initiate an alternative dispute resolution (ADR) procedure to an ADR entity.

The competent (residual) ADR entity is the Slovak Trade Inspection Authority:
Slovak Trade Inspection Authority, Bajkalská 21/A, 827 99 Bratislava 27, Slovakia
Address for service: SOI, Central Inspectorate, Department for International Relations and ADR, Bajkalská 21/A, P.O. Box 29, 827 99 Bratislava 27
Email: ars@soi.sk, adr@soi.sk
Tel.: +421 (0)2/58 27 21 23

The consumer may also use the list of ADR entities provided by the European Commission (consumer redress). The EU Online Dispute Resolution (ODR) platform has been discontinued.

11. Final provisions

These T&C are valid and effective as of the date of their publication. The Operator reserves the right to amend these T&C; material changes will be communicated to Customers in an appropriate manner.

Legal relations are governed by the laws of the Slovak Republic.

Effective date: 01 February 2026

Sentrymo • SkyCom s.r.o.

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